University program assessment and evaluation has moved beyond the academic classrooms, compelling institutions to also demonstrate the effectiveness of their student support services and administrative divisions. Accreditors now require evidence of effectiveness in program reviews and stakeholders need this type of data to inform decision-making.
A new tool, the University Benchmark Project: Educational Support Services, provides four-year universities and colleges with national metrics to assess productivity and highlight successes of their administrative and student service divisions.
"A project like this will allow us to have additional data that can be used to inform and improve our current support unit review process. Having the ability to compare many different support units to similar peers across the nation fills a big gap for us and creates a richer environment for meaningful assessment!"
Director of Institutional Research and Analysis
Northern Michigan University
The University Benchmark Project: Educational Support Services collects standardized information from administrative and student support services divisions in four-year universities and colleges and was developed in partnership by the University of Wisconsin - Stout and the National Higher Education Benchmarking Institute with input from an advisory board of higher education professionals from colleges across the country. This national initiative's goal is to collect standardized information from 4-year institution's administrative and student support services divisions.